OUR GUARANTEE

We provide the best service to satisfy our clients and their pets. We are happy to deal with any issues the client may have and cannot be responsible thereafter.

 

SERVICES & PRICING

Our menu prices are a general guideline for services; however, the actual pricing of your services may change based on breed, size, temperament and condition and length of your dog’s coat. Hours of operation and prices are subject to change.

 

RESERVATIONS

Credit card reservations are required for grooming services. Current vaccination records are required for all pets.

 

SCHEDULING & CANCELLATIONS

We will do our best to accommodate your schedule, but here are some things to keep in mind!

 

Call us!

If you’re running late, your appointment will be held for a maximum of 15 minutes.

 

Timing

Please allow 3 hours for your dog’s service. Our stylist will provide a rough time estimate for your pet’s service, during your consultation at the time of drop-off. We try to have all dogs done within 1 hour, for their comfort, however, depending on behavior their appointment can go longer!

 

Special Services

Please let us know in advance should you need any special accommodations.

Pick Up Window. We give you a 60-minute grace period for pick-up. If you are later, we reserve the right to charge you a Late Pick-up Fee of $10/hour, per dog. We would love to have you wait during your dog’s grooming at our club! We offer Free Wi-Fi, cat cafe, and entertainment room for pet owners.

 

Cancellation Fee

If you are more than 15 minutes late for your scheduled appointment time, we will apply a $15 Cancellation Fee and cancel your appointment.

 

Rescheduling

We require 1 hour notice to reschedule an appointment, and a cancellation fee will not be applied.

 

No-Show Policy

Please provide a minimum 24-hr cancellation notice. If you do not show up, a $15 Cancellation Fee per animal will be applied to your credit card.

 

Incomplete Service

If your dog becomes too emotionally distraught or aggressive, we will stop the service for the safety of your pet and our groomers. If you’d like to attempt to finish your service at a different time, we will book you another appointment within the same week at no extra cost.

Aggressive Behaviors

If a pet has a history of biting or other aggressive behavior, Pet Services reserves the right to refuse service. The owner will be liable for the representative’s medical care expenses and damages that result from an animal bite.

Animal Behaviors

Animal behavior can be unpredictable. Pet Services does not accept responsibility or liability for animal behavior, normal or otherwise, which result in injury to the client’s animals. Further, if Pet Services provider is harmed or injured by the client’s animals, the client/owner accepts full responsibility for the cost of any necessary medical attention required by either the Pet Services Pet Care provider or by the animals. It is expressly understood and agreed that Pet Services shall not be held responsible for any damage to Client’s property, or that of others, caused by Client’s pet(s) during the period in which the pets are in the care of Pet Services.

Vaccinations/Immunizations

Pet Services requires that all pets have the necessary vaccinations and immunizations before service begins. We may ask to see expiration dates for vaccinations to photograph for our files. If at all possible, it would be greatly appreciated if you could have made a photocopy of these to retain for our records.

Human Interaction

We will not allow your pet to interact with any other people while in our care. We will make every effort to keep your pet safe and the best way to do so is to keep a safe distance. We cannot predict others behaviors or your pets reactions to their behaviors. We find the best solution is to avoid any possible conflicts.

 

Legend of Zootopia reserves the right to make changes to this Site and its Notices and Policies at any time. Please review the current Notices and Policies that apply to your transactions when you use this Site. Legend of Zootopia is not responsible for information or photographic errors on website.